Unicorn Eye Wear Policies
RETURNS & EXCHANGES POLICY: www.unicorneyewear.com sales are final sale due to health reasonings when purchasing swim wear. Only in the case that your items are received damage will www.unicorneyewear.com replace your order at absolutely no cost to you. We call this our hassle free exchange policy. If you receive your www.unicorneyewear.com damaged, please refer to the below policies regarding damaged items received and we will be happy to resolve this for you.
www.unicorneyewear.com does not offer a refund policy. All sales are considered final. Please be aware of these terms upon checkout as there is absolutely no alterations to our refund policy due to the fast turn around time we package and ship your accessories.
When purchasing from www.unicorneyewear.com, you accept these terms and conditions.
SHIPPING POLICY: Fast & Easy! Our Shipping is easy for our customers. All items will ship via USPS 1st class Mail within 1-7 Business Days of checking out. Your items will be sent out within 1-7 Business Days and once sent, an email is sent to you letting you know they are on their way. All orders are tracked internally and received by the customer within 5-15 business days if the shipping address is within the USA. If you are outside of the USA, your shipment may take 5-40 days per USPS policies. Countries with a longer shipping time include India, Pakistan, Russia, Israel, any islands worldwide and remote locations.
INTERNATIONAL Shipping is available on all store items. Due to the designs having to clear customs - we ask for all customers to please be patient during this time as once the design leaves our design showroom we cannot control the customs process. Your order may ship from various locations that our design houses are found (worldwide). However, keep in mind your shipping is FREE.
We prepay custom charges, however, if there is a fee due at the time of delivery, UNICORN will not be held responsible for any additional fees that may be required by the carrier to pick up your package. We send all items USPS 1st class or FedEx and pre pay these charges, but there may be charges incurred outside of our payment that you would need to be responsible for. We will not refund or provide a credit for this amount. It is the customers responsibility once shipped.
WE DO NOT REFUND FOR LATE ORDERS. IF YOUR ORDER IS LATE OR DELAYED AND A CHARGEBACK IS CONDUCTED, UNICORN HAS THE RIGHT TO CHARGE THE FULL RETAIL AMOUNT (NOT THE DISCOUNTED AMOUNT IF A COUPON WAS CHARGED)
FASHION MONTH: Keep in mind, our offices will be closed from February 5th - February 25th for RUNWAY shows in NYC, London, Paris and Milano so your shipment could encounter a delay if purchased between these times. When we reopen on February 25th, your item will ship. Our company closes every year during these times and no refunds or cancellations will be permitted. Our company CLOSES FOR THE MONTH OF FEBRUARY EVERY YEAR due to Fashion Month. No refunds, cancellations or chargebacks may be conducted during this time due to proper notice being posted via the website and to the customer via email.
Thank you for your patience and we look forward to you enjoying your www.unicorneyewear.com.
Holiday Shipping: In the event there is a major Holiday within the month, packages may be delayed due to USPS as well as the volume of sales that are incurred during the Holidays. In this event, shipping may take additional time + USPS may be delayed. Please select express shipping if this wait will be an issue. If your package is late, we will NOT refund your order. Your order will be sent and confirmed delivered.
INCORRECT ADDRESS: Incase, you may have indicated the wrong shipping address on your order, please contact us immediately and we will do our best to make sure your order gets to the right address. In your e-mail please include your order #, and incorrect address, and please include the new address you would like us to ship your design to. This must be done before your order has been processed. You may email us at email@example.com to update your address within 24 hours of placing your order. www.unicorneyewear.com will not be held liable or replace or refund or provide store credit for shipping errors made at checkout by the buyer as we do ship our orders fast, so will need to be contacted ASAP to make any changes to the error.
Please keep in mind www.unicorneyewear.com is not liable or responsible for any misplacement, theft or delay or unpicked up items from the USPS.
FOR ALL PACKAGES: THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. The address you enter at checkout & we have confirmed with you via email. All packages are tracked via United States Postal Service with up to date tracking information daily after you waited your transit time. Once USPS has the package, it is in transit, on its way or delivered, THE SELLER is not responsible for your package and if a chargeback is conducted in anyway, THE SELLER claims the customer responsible for the full retail value of the order, not a discounted rate or amount the customer actually paid for the product. But the actual retail amount found on the website will be charged to retrieve the senders cost back. Once USPS has your order, it is your responsibility to find your order and track it with them.
Lost, stolen or delayed packages should contact their local carriers.
USA/Canada: United States Postal Service (www.usps.com)
International: Contact your local postal carrier with your tracking #
AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There is NO refunds, exchanges or store credits available for purchases made with a discount code. All sales are FINAL SALE when using a discount code - even if there is a delay in shipping time. If a chargeback is conducted, www.unicorneyewear.com has the right to charge the full retail value of the jewelry once USPS confirms delivery to your shipping address.
When an ambassador uses a code to receive discounted jewelry the following applies: I agree that I will provide www.unicorneyewear.com with pictures of my items and post at min. 1 photo on my social media platforms. I agree to tag www.unicorneyewear.com in the post and create the post within 14 days of receiving the items. I give www.unicorneyewear.com full permission to repost any of my photos featuring their jewelry designs as well as they may use my photos on their marketing materials that may include website, marketing brochures and more. I understand there is no returns on my affiliate collection piece or return 'value'. I understand that I will not receive a store credit or refund for my purchase if I am dissatisfied. I understand the coupon code I am provided with is good for 20% OFF sitewide at www.unicorneyewear.com (www.unicorneyewear.com) and may be used on my (the affiliates) social media outlets to advertise and offer exclusive discounts to my friends and followers. I understand when filling out this form the jewelry will have no value as I am receiving an exclusive affiliate deal through www.unicorneyewear.com with FREE worldwide Shipping and other perks.
AMBASSADOR CODES: All ambassadors/affilates will be provided a coupon code for their friends, family, followers, etc. to use. This code will be active for 90 days from the date you placed your order. If you would like to extend your code we will be happy to do so. Please fill out the contact form and we will reactivate.
PACKAGING/DAMAGED COLLECTION ITEMS: At www.unicorneyewear.com we strive to provide excellent packaging so that your collection arrives safely. All items are sent to avoid any damage. During the shipment process we can not guarantee that damages will not occur. Damages should not occur due to safe packaging, however, if you ever receive your design broken or damaged, we will happily exchange the item(s) for no charge. In addition, only this time will www.unicorneyewear.com pay for the return shipping cost (via the United States Parcel Service -Flate rate shipping). Damaged items must be unworn and repacked in the original packaging. Please email us immediately with your order number, item description, a description of the damage, along with a photo to firstname.lastname@example.org and we will be happy to replace the item or find you another design you like! Please note this will only apply if we receive an e-mail within 24 hours of order delivered to your address.
The above policy will only apply as a one time rule, designs are well packaged and inspected to ensure safe delivery. www.unicorneyewear.com will only exchange a damaged item one time. We will not consistently send replacements for damaged items.
Thank you for shopping with us at www.unicorneyewear.com, we are glad to have you as a customer. Please email us for any further questions or assistance, and we will be happy to assist you.